Setting Up Email Accounts

If  more than one email account is being accessed through Outlook Express follow these steps to set up different identities :

Go to File  -  Identities  - New Identity
Enter name for new identity.
Switch to new identity.

To set up email account :

Go to Tools -  Accounts .
Click on E-mail tab and then select Add New Mail.
Enter the name the customer would like displayed on email. Select Next.
Enter E-mail address. Select Next.
Make sure the top window says Pop3
Incoming Mail Server :
Outgoing Mail Server :
Select Next.
Enter account name (leave off and password.
Hit Next and then Finish.

To access your e-mail while away from home use one of the following methods :

From any online computer, go to our homepage, <> and use the web mail button.
From any online computer, got to <>   and enter your email address and password.

You can send, receive and read email from the web mail interface.

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Newsgroups are cyberspace versions of community bulletin boards. In this case, the community is global! You can post messages on these bulletin boards and read messages that others have posted. Each newsgroup on the internet has a designated primary topic, so that you can find groups that discuss topics in which you are interested. Read what people all over the world have to say about these topics, state your own opinion, ask questions and get advice.

 Watson Online makes all newsgroups available to you at all times. When you subscribe to a newsgroup, you don’t actually begin receiving that group because you receive them all, all of the time. Subscribing to a group merely means that the articles in that group will be displayed to you automatically. You’ll probably keep your subscribed list small and limit it only to the groups that you find most interesting.

To receive Newsgroups, go to our support site,

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If you are having trouble connecting to the internet and all the lights on the modem are on, try these few steps before calling our office :

Reset the Connection.
Shut the computer down.
Unplug, reset or turn off the cable modem. Wait 10 seconds and then restart the modem.Wait until the lights on the modem indicate that it has reacquired connection. Then-
Restart your computer.

If That Still Doesn’t Work Try the Following
For Windows 95, 98 and ME users :

1. Select Start from the desktop.
2. Select Run.
3. Type winipcfg in the dialogue box and hit Enter or click on OK.
4. In the window that pops up, there is a pull down box at the top that says PPP Adaptor with an arrow next to it. Click on the arrow to display a list. Select your Ethernet card or modem that is listed in this pull down box and make sure that it is now highlighted and displayed.
5. Click on Release all. This will release your IP address.
6. Click on Renew All. This will renew your IP address.

For Windows 2000, NT and XP Users :
1. Select Start from the desktop.
2. Select Run.
3. Type command in the dialogue box and hit Enter or click on OK.
4. A Dos window will open. Type ipconfig and hit enter.
5. Now type ipconfig /release and hit enter.
6. Type ipconfig /renew and hit enter.You should now see a new IP address displayed.
7. Close this Dos window by typing exit or by clicking on the close window x in the top right corner. A pop up window may ask you if you want to end now and data will be lost if not saved. Go ahead and click on end.

If you connect through a router and cannot connect, try re-setting your router.

If none of these solutions work for you feel free to call our office to speak to a customer service representative. Our office hours are Mon – Fri 8:30 – 5:30 and our phone number is 922-9440. After hours inquiries may be directed to the same phone number and our answering service will notify a technician to contact you ASAP.            

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Thank you for choosing Watson Online as your gateway to the Internet.

This is an Internet Subscriber Service Agreement entered into between Watson Cable Company d/b/a Watson Online (hereinafter referred to as “us” or “we” or Watson Online) and the person whose name and address are shown as the “subscriber” on your account (hereinafter referred to as “subscriber”, “customer”, “you” or “your”) to provide internet service to you at your home or business.

1. General

a. Internet Access

Watson Online’s Internet Service (referred to as the “Service”) is a service that will provide you with interactive access to the Internet as an authorized user. The service includes Internet access, e-mail, and other optional services provided through a single modem connection.

To access the service you must have a personal computer along with a cable modem and a network interface card, and software. We will provide you with an Internet connection to a single computer or router in your home or business via a cable modem.

If you subscribe to Cable Modem Service, we will provide you with a cable modem that you may lease or purchase from us, the connection between the modem and your computer, and a network interface card or USB Ethernet adapter if required. We will also authorize any DOCSIS compliant cable modem that you that might purchase from another source. We will provide a single-user Internet Protocol (IP) address for each authorized modem and computer and up to 5 email addresses.

Subscribers receive a user name and password for their e-mail account(s) upon registration. You and the members of your household are the only authorized users of your account and must comply with the terms of this agreement. You must keep your password confidential so that no one else may access your account.

Usernames, passwords and e-mail addresses are Watson Online’s property and we may alter or replace them at any time.

b. Other Services

We may provide other services such as web page hosting, static IP addresses, additional bandwidth, newsgroups, and other services that may be covered by separate agreements and require additional fees.

c. Changes to this Agreement

We reserve the right to amend, alter, or modify this agreement or any service guide at any time and in any manner. Any amendment, alteration, or modification (referred to collectively as “Changes”) may be either posted on Watson Online’s web site ( <> ) or sent to your e-mail address. Your continued use of the service following any such Changes shall constitute acceptance thereof.

d. Termination

Either Watson Online or Subscriber may terminate service at any time for any reason. If Subscriber has accepted a special pricing package, some termination charges may apply. Subscribers may terminate their accounts upon notifying Watson Online by phone, e-mail, fax, or postal service. Subscriber is responsible for all fees up to the date of the termination of service and the return of any hardware leased from Watson Online. Subscriber will receive a refund for any prepaid days for service not used after the termination date.

We have no obligation to visit your home or office upon termination to reconfigure your computer, and we do not do so.

e. Personal Agreement

The service is provided to you as an individual at your current home or business, and is for your personal use. The service is to be used only by you, your employees, and members of your immediate family living with you or working with you at the same address. We call these people, including you, “Authorized Users”. Transfer of the account or any subscriber’s rights or obligations, hereunder to any person or entity, or to a new residence, is strictly prohibited without prior authorization from Watson Online and will most likely involve an additional installation charge.

You are personally responsible for all use of the service under your account. You assume responsibility to ensure that all Authorized Users understand this Agreement and comply with its terms. Subscriber is responsible for all charges to their accounts.

f. Age Restrictions

The service is restricted to individuals of at least 18 years of age. By subscribing to the service, you certify that you are at least 18 years old.

You may, at your discretion, permit an Authorized User less than 18 years of age to use the service. If you do, you acknowledge that you are responsible for providing adult supervision for any person who is less than 18 years of age who may use the service, whether or not a member of your family or household. The service may not be used to enable persons less than 18 years of age to obtain material that is prohibited by law to be sent or displayed, including material deemed to be indecent or obscene.

Protecting children’s privacy is especially important to us. It is our policy to comply with the Children’s Online Privacy Protection Act of 1998 and all other applicable laws. Watson Online recommends that children ask a parent for permission before sending personal information to anyone else online.

g. Provide Accurate Information

You agree to provide us with accurate, complete and current information for yourself, including legal name, address, telephone numbers and payment data upon subscribing to the service. You agree to promptly inform us if this information changes.

2. Acceptable Use Policy

Subscriber shall use the Service for lawful purposes only.
You may not allow anyone who is not an Authorized User to use or access the Service. You agree not to use the Service for any type of business or commercial enterprise, including (but not limited to) the provision of Internet Access to others or provision of a server site for FTP, Telnet, RLOGIN, electronic mail, web hosting or other comparable applications. You also agree not to use the service to operate as an Internet Service Provider (ISP) or to operate any other business enterprise in competition with the service. In addition, proxy servers are not allowed, and if you attempt to connect more than one computer to a given modem by proxy of any type, we reserve the right to terminate the service. Without limiting the foregoing, applications that may not run on this service include, but are not limited to, FTP, HTTP, POP and SMTP, DNS, NNTP, and PROXY.

3. Subscriber Conduct, Operating Policies and Conditions of Use

a. Subscriber shall not post or transmit through the Service any material (including any message or series of messages) that violates or infringes in any way upon the rights of others (including copyright), that is unlawful, threatening, abusive, obstructive, harassing, defamatory, invasive of privacy or publicity right, vulgar, obscene, profane or otherwise objectionable, that encourages conduct that would constitute a criminal offense, give rise to civil liability, or otherwise violate any law.
b. Advertising, reselling, reuse or any solicitation with respect to products or services is strictly prohibited without express written approval from Watson Online.
c. The service contains copyrighted material, trademarks and other proprietary information, and the entire contents of the Service are copyrighted as a collective work under the United States copyright laws. Subscribers may download copyrighted material solely for Subscriber’s personal use. Except as otherwise expressly permitted under copyright laws, no copying, redistribution, publication or commercial exploitation of downloaded material will be permitted without the express prior written consent of Watson Online and where applicable, the third party copyright owner. Subscriber may download public domain materials for the Subscriber’s own use or non-commercial distribution.
d. Subscriber shall not upload, post or otherwise make available on the Service any material protected by copyright, trademark or other proprietary right without the express permission of the owner thereof. Customer may upload public domain materials and is responsible for and assumes all risks with respect to the determination of whether materials are in the public domain. Subscriber hereby grants Watson Online the right to edit, copy, remove, publish and distribute any material made available on the Service by Subscriber (including postings to chat services, forums and bulletin boards on the service) at any time for any reason.
e. Subscribers must not impersonate any person on the system or communicate under a false name or a name that Subscriber isn’t entitled or authorized to use.
f. Subscriber shall not participate or use their accounts in any way to make fraudulent offers of products, items or services.
g. Subscribers must refrain from mass posting of the same message to many inappropriate on-line sites (junk e-mail, bombing, or spamming.)
h. Subscribers may not post or E-mail scams such as “make-money-fast”schemes or pyramid/chain letters.
i. Subscribers may not use the system to send unsolicited advertising, promotional material or other forms of unwanted solicitation, except in areas on-line specifically designated for such communications.
j. Subscribers may not interfere with other users of Watson Online’s or Watson Cable Company’s Services.
k. Subscribers may not transfer, post, or transmit files which contain viruses, worms, “trojan horses” or any other contaminating or destructive features.
l. Subscribers may not export software or technical information in violation of United States export control laws.
m. Subscribers may not perform any activity, which constitutes a criminal offense.
n. Subscribers may not use Watson Online’s Service in any manner that disrupts the cable TV system for other Watson Online and/or Watson Cable TV Subscribers, or which threatens to or actually causes damage to the Cable TV system, or is considered to be abuse of the system (examples include “spawning” dozens of processes, consuming excessive memory or CPU for long periods). Depending upon the extent of the abuse, Subscriber may receive warnings, or in some cases, have their accounts suspended. Watson Online reserves the right to monitor Subscriber’s actions when deemed necessary to troubleshoot connectivity problems or determine if there is an abuse of the Watson Online Internet system.
o. Service is intended for residential or limited business use only. It is NOT intended to run any web servers, FTP servers, Game servers, etc. If customer is found to be running any of the aforementioned services, Subscriber’s service will be immediately discontinued.
p. Service is sold to a single customer for use in a single household or business. Any attempt to resale or distribute service without the express written permission of Watson Online, will result in immediate termination of service and possible criminal prosecution.
q. Subscriber may not use Service to gain unauthorized access to any computer systems.
r. Subscriber will not use, or allow others to use your account to establish a commercial web page or site on your computer without express written approval from Watson Online.
s. Subscriber shall not post a single item to more than three newsgroups or mailing lists or similar groups or lists. Subscriber will not post to any newsgroup or mailing list or other similar groups or lists, items which are off-topic (for example, off-topic according to the charter of the newsgroup or mailing list or other similar groups or lists or if the item provokes complaints from regular readers or the newsgroup or mailing list or other similar groups or lists for being off-topic.
t. Subscriber may not use excessive bandwidth. If we determine, in our sole discretion, that an account is using, or has consistently used, an excessive amount of bandwidth, we may terminate said account at any time and without notice, or require that Subscriber pay additional fees commensurate with their usage.
u. Violations of the Subscriber Conduct rules are unethical and in some cases, unlawful. Watson Online has no practical ability to restrict conduct, which violates these policies and conditions and cannot ensure prompt removal of content or immediate cessation of improper conduct. Accordingly, Watson Online expressly denies any liability to Subscribers or third parties for failure to enforce these policies and conditions.
v. Using a personal e-mail account for high volume or commercial use (e.g., revenue
generation, advertising, etc.) is prohibited. E-mail accounts exceeding 10MB in size may, at Watson Online’s discretion, be transferred to a compressed temporary file or storage. Watson Online may delete the file and/or other stored e-mails from the server after 45 days.
w. Any Subscriber web site exceeding 5MB of disk space or 250 MB of data
transfer, will be billed for excess usage. Subscribers may establish a commercial or high-volume account by contacting us.

4. Service and Repairs

Watson Online will use its best efforts to respond to service calls related to the Service in a timely manner. Watson Online will attempt to correct interruptions of Service, due to technical malfunction, at Watson Online’s expense. The cost of such correction may be billed to the Subscriber if the repair requires a Subscriber site visit that is determined in Watson Online’s sole judgment to be a result of Subscriber negligence, lack of knowledge, software, Subscriber installed wiring, hardware or any problem not caused by Watson Online. Other repairs or replacement will be at Subscriber’s expense. We do not troubleshoot and/or repair computers, routers or home networks.

a. Service Availability

Watson Online will make reasonable efforts to assure that the Service will be available to you 24 hours per day, 7 days per week. It is possible, however, that there will be interruptions of service. You acknowledge and agree that the Service may be temporarily limited, interrupted or curtailed for many reasons, including without limitation, limitations of either your or our equipment software/hardware, forward error correction overhead (FEC), 10Base-T Ethernet connections to your PC, network traffic or other technical glitches or malfunctions, system capacity limitations imposed on or experienced by the underlying communications carriers, governmental action, acts of God or other reasons beyond our control, equipment or systems failures or modifications, upgrades, maintenance, repairs or similar activities required or appropriate for the delivery or improvement of Service.

In the event of a complete failure of Service due to technical malfunction for twenty-four (24) consecutive hours or more, Customer is entitled to a prorated credit upon request. To qualify for an adjustment, Customer must request a credit within thirty (30) days of the failure.

Watson Online shall have no liability for interruption of Service due to circumstances beyond its control, including without limitation, acts of God, natural disaster, regulation or Government acts, fire, civil disturbance, strike or weather.

b. Finite Bandwidth

Cable modem service is provided over a shared network. The bandwidth used by the Cable Modem Service coexists with cable television service using the same facilities. You and all the other users share a large but still limited, amount of bandwidth. As a result, depending, among other things, upon the intensity of customer use of the cable modem service and the time of day you use the cable modem service, the bandwidth available to you, and the speed of the Service, will not always be at optimum levels. Watson Online does not guarantee any particular amount of bandwidth. We will, however, manage the cable modem service to provide appropriate bandwidth for as many customers as is reasonably practical. We monitor usage of our network, and will increase bandwidth as it becomes necessary.

c. No Liability for Content

We supply access to the internet through the Cable Modem Service, but we are not the publisher of any information provided by others through the Internet other than the information on our web site. We do not review, censor, or monitor any programs or content sent or accessed over the Internet or made available by any individual, user, information provider, on-line service or content provider. Such content or programs may include, without limitation, programs or content of an infringing, abusive, profane or sexually offensive nature. All content from other parties accessed via the Service is accessed by you and those you have authorized, all at your own risk. We are not in any manner responsible for such content or programs. We assume no liability whatsoever for any claims, losses, action, damages, suits or proceedings arising out of or otherwise relating to such content accessed using the Service.

d. No Liability for Viruses

Files downloaded from the internet and /or the World Wide Web, any internet service, content or other on-line service provider, or other information provider, may contain corrupted, damaging, or self-executable files that could corrupt, destroy, or otherwise damage data, files, software and/or hardware on your home computer. Typically, these are called “viruses”.
We make no representation or warranty that any software and/or files you may download from the Internet, the World Wide Web, or any other Internet Service Provider, content provider, on-line service provider or other information provider is free from any virus or other damaging or destructive attribute. We have no responsibility, and assume no liability for such acts or occurrences.

e. No Liability for Unauthorized Access

Because the service is a shared network, and because it provides access to the internet and the World Wide Web, it is possible that others may access or monitor the data you send and/or receive to and/or from the Internet and /or the service. Also, the Internet uses facilities that are generally used for public access to transmit voice and data communications. For these reasons, the Service may not be completely private or secure.

Accordingly, we do not warrant that any data or files you send over the Service and/or receive through the service will be free from unauthorized access by others, or that other users (often called “hackers”) would be unable to gain access to your computer. You agree that we are not liable for any claim, loss, damage or costs that may result from your lack of privacy or breach of security on or through the Internet and/or World Wide Web or otherwise through your use of the Service. If you choose to run applications from your computer, that permits others to gain access to it, you must take appropriate security measures. Failure to do so may cause immediate termination of the service by us. We are not responsible for and assume no liability for any damages resulting from others accessing your computer.

f. Peer to Peer Networking

The Service is typically configured NOT to permit peer-to-peer networking or file sharing. There are extreme security risks to your computer and privacy of your data and files associated with peer-to-peer networking. In addition, peer-to-peer networking places undesirable demands on the Service’s shared bandwidth.

5. Indemnification

Subscriber agrees to defend, indemnify and hold harmless, Watson Online, Watson Cable Company, and its affiliates and third party content and service providers and their respective officers, directors, employees and agents, from and against all claims and expenses, including attorney’s fees, arising out of the use of the Service by Subscriber or otherwise arising out of the use of the Subscriber’s account.

6. Miscellaneous

This agreement and any operating rules for the Service established by Watson Online now or hereafter constitute the entire agreement of the parties with respect to the subject matter hereof, and supercede all previous written or oral agreements between the parties with respect to such subject matter; provided that any other special pricing agreement or subscription or customer agreement relating to Customer’s cable television service with Watson Cable Company shall remain in full force and effect. Acceptance of Service or execution of this agreement shall constitute acceptance of the terms and conditions herein. This Agreement shall be construed in accordance with the laws of the State of Georgia, without regard to its conflict of laws rules. In the event that any portion of this agreement is held to be invalid or unenforceable, the invalid or unenforceable portion shall be construed in accordance with applicable laws as nearly as possible to reflect the original intentions of the Parties set forth herein, and the remainder of the Agreement shall remain in full force and effect. No waiver by either Party of any breach or default shall be deemed to be a waiver of any preceding or subsequent breach or default.

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For additional support and software downloads go to .You can download free anti-virus, pop-up protection software and a free fire-wall. Also check this site regularly for the latest security warnings and virus/worm removal tools.