Setting Up Email Accounts
If more than one email account is being accessed through Outlook
Express follow these steps to set up different identities :
Go to File - Identities - New Identity
Enter name for new identity.
Switch to new identity.
To set up email account :
Go to Tools - Accounts .
Click on E-mail tab and then select Add New Mail.
Enter the name the customer would like displayed on email. Select Next.
Enter E-mail address. Select Next.
Make sure the top window says Pop3
Incoming Mail Server : mail.watsononline.net
Outgoing Mail Server : mail.watsononline.net
Enter account name (leave off @watsononline.net) and password.
Hit Next and then Finish.
To access your e-mail while away from home use one of the following methods
From any online computer, go to our homepage, www.Watsononline.net <http://www.watsononline.net/> and
use the web mail button.
From any online computer, got to http://mail.watsononline.net:8383 <http://mail.watsononline.net:8383/> and
enter your email address and password.
You can send, receive and read email from the web mail interface.
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Newsgroups are cyberspace versions of community bulletin boards. In this
case, the community is global! You can post messages on these
boards and read messages that others have posted. Each newsgroup on the
internet has a designated primary topic, so that you can find groups that
discuss topics in which you are interested. Read what people all over
the world have to say about these topics, state your own opinion, ask questions
and get advice.
Watson Online makes all newsgroups available to you at all times.
When you subscribe to a newsgroup, you don’t actually begin receiving
that group because you receive them all, all of the time. Subscribing to
merely means that the articles in that group will be displayed to you automatically.
You’ll probably keep your subscribed list small and limit it only
to the groups that you find most interesting.
To receive Newsgroups, go to our support site, www.broadbandsupport.com.
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If you are having trouble connecting to the internet and all the lights
on the modem are on, try these few steps before calling our office :
Reset the Connection.
Shut the computer down.
Unplug, reset or turn off the cable modem. Wait 10 seconds and then
restart the modem.Wait until the lights on the modem indicate that
it has reacquired
Restart your computer.
If That Still Doesn’t Work Try the Following
For Windows 95, 98 and ME users :
1. Select Start from the desktop.
2. Select Run.
3. Type winipcfg in the dialogue box and hit Enter or click on OK.
4. In the window that pops up, there is a pull down box at the top that
says PPP Adaptor with an arrow next to it. Click on the arrow to display
a list. Select your Ethernet card or modem that is listed in this pull
down box and make sure that it is now highlighted and displayed.
5. Click on Release all. This will release your IP address.
6. Click on Renew All. This will renew your IP address.
For Windows 2000, NT and XP Users :
1. Select Start from the desktop.
2. Select Run.
3. Type command in the dialogue box and hit Enter or click on OK.
4. A Dos window will open. Type ipconfig and hit enter.
5. Now type ipconfig /release and hit enter.
6. Type ipconfig /renew and hit enter.You should now see a new IP address
7. Close this Dos window by typing exit or by clicking on the close window
x in the top right corner. A pop up window may ask you if you want to
end now and data will be lost if not saved. Go ahead and click on end.
If you connect through a router and cannot connect, try re-setting
If none of these solutions work for you feel free to call our office
to speak to a customer service representative. Our office hours are
Mon – Fri
8:30 – 5:30 and our phone number is 922-9440. After hours inquiries
may be directed to the same phone number and our answering service will
notify a technician to contact you ASAP.
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INTERNET SUBSCRIBER SERVICE AGREEMENT
PLEASE READ THIS AGREEMENT BEFORE USING WATSONONLINE’S INTERNET SERVICE.
IF YOU DO NOT AGREE TO BE BOUND BY THESE TERMS AND CONDITIONS, YOU (1) MAY NOT
ACCESS OR USE THE SERVICE, (2) MUST PROMPTLY CONTACT WATSONONLINE FOR INSTRUCTIONS
ON HOW TO RETURN ANY HARDWARE OR SOFTWARE LEASED FROM WATSONONLINE.
Thank you for choosing Watson Online as your gateway to the Internet.
This is an Internet Subscriber Service Agreement entered into between Watson
Cable Company d/b/a Watson Online (hereinafter referred to as “us” or “we” or
Watson Online) and the person whose name and address are shown as the “subscriber” on
your account (hereinafter referred to as “subscriber”, “customer”, “you” or “your”)
to provide internet service to you at your home or business.
a. Internet Access
Watson Online’s Internet Service (referred to as the “Service”)
is a service that will provide you with interactive access to the Internet
as an authorized user. The service includes Internet access,
e-mail, and other optional
services provided through a single modem connection.
To access the service you must have a personal computer along with a cable
modem and a network interface card, and software. We will provide you with
connection to a single computer or router in your home or business via a cable
If you subscribe to Cable Modem Service, we will provide you with a cable modem
that you may lease or purchase from us, the connection between the modem and
your computer, and a network interface card or USB Ethernet adapter if required.
We will also authorize any DOCSIS compliant cable modem that you that might
purchase from another source. We will provide a single-user Internet Protocol
for each authorized modem and computer and up to 5 email addresses.
Subscribers receive a user name and password for their e-mail account(s) upon
registration. You and the members of your household are the only authorized
users of your account and must comply with the terms of this agreement. You
your password confidential so that no one else may access your account.
Usernames, passwords and e-mail addresses are Watson Online’s property
and we may alter or replace them at any time.
b. Other Services
We may provide other services such as web page hosting, static IP addresses,
additional bandwidth, newsgroups, and other services that may be covered by
separate agreements and require additional fees.
c. Changes to this Agreement
We reserve the right to amend, alter, or modify this agreement or any service
guide at any time and in any manner. Any amendment, alteration, or modification
(referred to collectively as “Changes”) may be either posted
on Watson Online’s
web site (www.watsononline.net <http://www.watsononline.net/> ) or
sent to your e-mail address. Your continued use of the service following
Changes shall constitute acceptance thereof.
Either Watson Online or Subscriber may terminate service at any time for
any reason. If Subscriber has accepted a special pricing package, some
may apply. Subscribers may terminate their accounts upon notifying Watson
Online by phone, e-mail, fax, or postal service. Subscriber is responsible
all fees up to the date of the termination of service and the return of
from Watson Online. Subscriber will receive a refund for any prepaid days
for service not used after the termination date.
We have no obligation to visit your home or office upon termination to reconfigure
your computer, and we do not do so.
e. Personal Agreement
The service is provided to you as an individual at your current home or
business, and is for your personal use. The service is to be used only
by you, your
employees, and members of your immediate family living with you or working
with you at
the same address. We call these people, including you, “Authorized
Transfer of the account or any subscriber’s rights or obligations,
hereunder to any person or entity, or to a new residence, is strictly prohibited
prior authorization from Watson Online and will most likely involve an
additional installation charge.
You are personally responsible for all use of the service under your account.
You assume responsibility to ensure that all Authorized Users understand this
Agreement and comply with its terms. Subscriber is responsible for all charges
to their accounts.
f. Age Restrictions
The service is restricted to individuals of at least 18 years of age. By subscribing
to the service, you certify that you are at least 18 years old.
You may, at your discretion, permit an Authorized User less than 18 years of
age to use the service. If you do, you acknowledge that you are responsible
for providing adult supervision for any person who is less than 18 years of
may use the service, whether or not a member of your family or household. The
service may not be used to enable persons less than 18 years of age to obtain
material that is prohibited by law to be sent or displayed, including material
deemed to be indecent or obscene.
Protecting children’s privacy is especially important to us. It is
our policy to comply with the Children’s Online Privacy Protection
Act of 1998 and all other applicable laws. Watson Online recommends that
ask a parent
for permission before sending personal information to anyone else online.
g. Provide Accurate Information
You agree to provide us with accurate, complete and current information for
yourself, including legal name, address, telephone numbers and payment data
to the service. You agree to promptly inform us if this information changes.
2. Acceptable Use Policy
Subscriber shall use the Service for lawful purposes only.
You may not allow anyone who is not an Authorized User to use or
access the Service. You agree not to use the Service for any type
of business or commercial
including (but not limited to) the provision of Internet Access to others
or provision of a server site for FTP, Telnet, RLOGIN, electronic
mail, web hosting
or other comparable applications. You also agree not to use the service to
operate as an Internet Service Provider (ISP) or to operate any other business
in competition with the service. In addition, proxy servers are not allowed,
and if you attempt to connect more than one computer to a given modem by
proxy of any type, we reserve the right to terminate the service.
the foregoing, applications that may not run on this service include, but
are not limited to, FTP, HTTP, POP and SMTP, DNS, NNTP, and PROXY.
3. Subscriber Conduct, Operating Policies and Conditions of Use
a. Subscriber shall not post or transmit through the Service any
material (including any message or series of messages) that violates
in any way upon
the rights of others (including copyright), that is unlawful, threatening,
abusive, obstructive, harassing, defamatory, invasive of privacy or publicity
obscene, profane or otherwise objectionable, that encourages conduct that
would constitute a criminal offense, give rise to civil liability, or otherwise
b. Advertising, reselling, reuse or any solicitation with respect to products
or services is strictly prohibited without express written approval from
c. The service contains copyrighted material, trademarks and other proprietary
information, and the entire contents of the Service are copyrighted as
a collective work under the United States copyright laws. Subscribers may
material solely for Subscriber’s personal use. Except as otherwise
expressly permitted under copyright laws, no copying, redistribution, publication
exploitation of downloaded material will be permitted without the express
prior written consent of Watson Online and where applicable, the third
owner. Subscriber may download public domain materials for the Subscriber’s
own use or non-commercial distribution.
d. Subscriber shall not upload, post or otherwise make available on the
Service any material protected by copyright, trademark or other proprietary
without the express permission of the owner thereof. Customer may upload
materials and is responsible for and assumes all risks with respect to
the determination of whether materials are in the public domain. Subscriber
grants Watson Online
the right to edit, copy, remove, publish and distribute any material made
available on the Service by Subscriber (including postings to chat services,
bulletin boards on the service) at any time for any reason.
e. Subscribers must not impersonate any person on the system or communicate
under a false name or a name that Subscriber isn’t entitled or authorized
f. Subscriber shall not participate or use their accounts in any way to make
fraudulent offers of products, items or services.
g. Subscribers must refrain from mass posting of the same message to many
inappropriate on-line sites (junk e-mail, bombing, or spamming.)
h. Subscribers may not post or E-mail scams such as “make-money-fast”schemes
or pyramid/chain letters.
i. Subscribers may not use the system to send unsolicited advertising, promotional
material or other forms of unwanted solicitation, except in areas on-line
specifically designated for such communications.
j. Subscribers may not interfere with other users of Watson Online’s
or Watson Cable Company’s Services.
k. Subscribers may not transfer, post, or transmit files which contain
viruses, worms, “trojan horses” or any other contaminating
or destructive features.
l. Subscribers may not export software or technical information in violation
of United States export control laws.
m. Subscribers may not perform any activity, which constitutes a criminal
n. Subscribers may not use Watson Online’s Service in any manner
that disrupts the cable TV system for other Watson Online and/or Watson
Cable TV Subscribers,
or which threatens to or actually causes damage to the Cable TV system,
or is considered to be abuse of the system (examples include “spawning” dozens
of processes, consuming excessive memory or CPU for long periods). Depending
upon the extent of the abuse, Subscriber may receive warnings, or in some
cases, have their accounts suspended. Watson Online reserves the right
to monitor Subscriber’s
actions when deemed necessary to troubleshoot connectivity problems or
determine if there is an abuse of the Watson Online Internet system.
o. Service is intended for residential or limited business use only. It
is NOT intended to run any web servers, FTP servers, Game servers, etc.
is found to be running any of the aforementioned services, Subscriber’s
service will be immediately discontinued.
p. Service is sold to a single customer for use in a single household or
business. Any attempt to resale or distribute service without the express
of Watson Online, will result in immediate termination of service and possible
q. Subscriber may not use Service to gain unauthorized access to any computer
r. Subscriber will not use, or allow others to use your account to establish
a commercial web page or site on your computer without express written
approval from Watson Online.
s. Subscriber shall not post a single item to more than three newsgroups
or mailing lists or similar groups or lists. Subscriber will not post to
mailing list or other similar groups or lists, items which are off-topic
(for example, off-topic according to the charter of the newsgroup or mailing
or other similar groups or lists or if the item provokes complaints from
regular readers or the newsgroup or mailing list or other similar groups
or lists for
t. Subscriber may not use excessive bandwidth. If we determine, in our sole
discretion, that an account is using, or has consistently used, an excessive
amount of bandwidth,
we may terminate said account at any time and without notice, or require
that Subscriber pay additional fees commensurate with their usage.
u. Violations of the Subscriber Conduct rules are unethical and in some
cases, unlawful. Watson Online has no practical ability to restrict conduct,
violates these policies and conditions and cannot ensure prompt removal
of content or
immediate cessation of improper conduct. Accordingly, Watson Online expressly
denies any liability to Subscribers or third parties for failure to enforce
these policies and conditions.
v. Using a personal e-mail account for high volume or commercial use (e.g.,
generation, advertising, etc.) is prohibited. E-mail accounts exceeding
10MB in size may, at Watson Online’s discretion, be transferred to
a compressed temporary file or storage. Watson Online may delete the file
stored e-mails from the server after 45 days.
w. Any Subscriber web site exceeding 5MB of disk space or 250 MB of data
transfer, will be billed for excess usage. Subscribers may establish a commercial
or high-volume account by contacting us.
4. Service and Repairs
Watson Online will use its best efforts to respond to service calls
related to the Service in a timely manner. Watson Online will attempt
to correct interruptions
of Service, due to technical malfunction, at Watson Online’s expense.
The cost of such correction may be billed to the Subscriber if the repair
a Subscriber site visit that is determined in Watson Online’s sole
judgment to be a result of Subscriber negligence, lack of knowledge, software,
installed wiring, hardware or any problem not caused by Watson Online. Other
repairs or replacement will be at Subscriber’s expense. We do not troubleshoot
and/or repair computers, routers or home networks.
a. Service Availability
Watson Online will make reasonable efforts to assure that the Service will
be available to you 24 hours per day, 7 days per week. It is possible,
however, that there will be interruptions of service. You acknowledge and
the Service may be temporarily limited, interrupted or curtailed for many
including without limitation, limitations of either your or our equipment
software/hardware, forward error correction overhead (FEC), 10Base-T Ethernet
connections to your
PC, network traffic or other technical glitches or malfunctions, system
capacity limitations imposed on or experienced by the underlying communications
governmental action, acts of God or other reasons beyond our control, equipment
or systems failures or modifications, upgrades, maintenance, repairs or
similar activities required or appropriate for the delivery or improvement
In the event of a complete failure of Service due to technical malfunction
for twenty-four (24) consecutive hours or more, Customer is entitled to a
prorated credit upon request. To qualify for an adjustment, Customer must
within thirty (30) days of the failure.
Watson Online shall have no liability for interruption of Service due to
circumstances beyond its control, including without limitation, acts of
God, natural disaster,
regulation or Government acts, fire, civil disturbance, strike or weather.
b. Finite Bandwidth
Cable modem service is provided over a shared network. The bandwidth used
by the Cable Modem Service coexists with cable television service using
facilities. You and all the other users share a large but still limited,
amount of bandwidth. As a result, depending, among other things, upon the
of customer use of the cable modem service and the time of day you use
the cable modem service, the bandwidth available to you, and the speed
Service, will not always be at optimum levels. Watson Online does not guarantee
amount of bandwidth. We will, however, manage the cable modem service to
provide appropriate bandwidth for as many customers as is reasonably practical.
usage of our network, and will increase bandwidth as it becomes necessary.
c. No Liability for Content
We supply access to the internet through the Cable Modem Service, but we
are not the publisher of any information provided by others through the
Internet other than the information on our web site. We do not review,
censor, or monitor
any programs or content sent or accessed over the Internet or made available
by any individual, user, information provider, on-line service or content
Such content or programs may include, without limitation, programs or content
of an infringing, abusive, profane or sexually offensive nature. All content
from other parties accessed via the Service is accessed by you and those
you have authorized, all at your own risk. We are not in any manner responsible
for such content or programs. We assume no liability whatsoever for any
action, damages, suits or proceedings arising out of or otherwise relating
to such content accessed using the Service.
d. No Liability for Viruses
Files downloaded from the internet and /or the World Wide Web, any internet
service, content or other on-line service provider, or other information
contain corrupted, damaging, or self-executable files that could corrupt,
destroy, or otherwise damage data, files, software and/or hardware on your
Typically, these are called “viruses”.
We make no representation or warranty that any software and/or files you
may download from the Internet, the World Wide Web, or any other Internet
Provider, content provider, on-line service provider or other information
provider is free from any virus or other damaging or destructive attribute.
no responsibility, and assume no liability for such acts or occurrences.
e. No Liability for Unauthorized Access
Because the service is a shared network, and because it provides access to
the internet and the World Wide Web, it is possible that others may access
the data you send and/or receive to and/or from the Internet and /or the
service. Also, the Internet uses facilities that are generally used for public
to transmit voice and data communications. For these reasons, the Service
may not be completely private or secure.
Accordingly, we do not warrant that any data or files you send over the
Service and/or receive through the service will be free from unauthorized
by others, or that other users (often called “hackers”) would
be unable to gain access to your computer. You agree that we are not liable
for any claim, loss,
damage or costs that may result from your lack of privacy or breach of
security on or through the Internet and/or World Wide Web or otherwise
use of the Service. If you choose to run applications from your computer,
others to gain access to it, you must take appropriate security measures.
Failure to do so may cause immediate termination of the service by us.
We are not responsible
for and assume no liability for any damages resulting from others accessing
f. Peer to Peer Networking
The Service is typically configured NOT to permit peer-to-peer networking
or file sharing. There are extreme security risks to your computer and
privacy of your data and files associated with peer-to-peer networking.
networking places undesirable demands on the Service’s shared bandwidth.
Subscriber agrees to defend, indemnify and hold harmless, Watson
Online, Watson Cable Company, and its affiliates and third party
and service providers
and their respective officers, directors, employees and agents, from and
against all claims and expenses, including attorney’s fees, arising
out of the use of the Service by Subscriber or otherwise arising out of the
use of the Subscriber’s
This agreement and any operating rules for the Service established
by Watson Online now or hereafter constitute the entire agreement
of the parties with respect
to the subject matter hereof, and supercede all previous written or oral
agreements between the parties with respect to such subject matter; provided
other special pricing agreement or subscription or customer agreement relating
cable television service with Watson Cable Company shall remain in full force
and effect. Acceptance of Service or execution of this agreement shall constitute
acceptance of the terms and conditions herein. This Agreement shall be construed
in accordance with the laws of the State of Georgia, without regard to its
conflict of laws rules. In the event that any portion of this agreement is
held to be
invalid or unenforceable, the invalid or unenforceable portion shall be construed
in accordance with applicable laws as nearly as possible to reflect the original
intentions of the Parties set forth herein, and the remainder of the Agreement
shall remain in full force and effect. No waiver by either Party of any breach
or default shall be deemed to be a waiver of any preceding or subsequent
breach or default.
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For additional support and software downloads go to www.broadbandsupport.net .You
can download free anti-virus, pop-up protection software and a free fire-wall.
Also check this site regularly for the latest security warnings and virus/worm